Collections is an important extension of an operator’s charging and billing. It is vital that you take the necessary action against the customers that will pay and the ones that will not. EasyDone offers you Credit Handing and Dunning functionalities in a single product. EasyDone is capable of calculating a subscriber’s dunning cycle in a flexible fashion, based on criteria such as the subscriber’s segment, credit class, open amount, number of unpaid invoices. Dunning segment definitions and the corresponding action mappings for each segment are fully configurable in EasyDone. It also supports automated processes where actions are performed in real-time, based on the rules defined by the operator. Customer notification messages such as plain-text dunning letters or notification SMS/MMS contents can be configured based on predefined templates.